Return Policy

We strive to deliver 100% customer satisfaction. If for any reason you are not completely satisfied with our products, you may return any item shipped by DiabeticCare.com for a full credit or refund for up to 7 days from the date of delivery. Returned items must be in new condition with original unopened packaging. Unfortunately, WE DO NOT ACCEPT RETURNS ON OPENED ITEMS. Items returned in new condition with original packaging more than 7 days but less than 90 days after delivery date may be charged a 20% re-stocking fee. Items may not be returned, replaced or exchanged more than 90 days after delivery date. Please report any damages, shortages or discrepancies within 7 days of delivery by calling Customer Service at (888) 320-2491 or by e-mailing us at support@diabeticcare.com for the quickest turn around.

Before returning any product purchased from DiabeticCare.com, please call or email our customer service staff to obtain an RA (Return Authorization) number. When getting in contact with us, please have the following information to receive your RA number: customer's full name, invoice number, and the nature of the problem. The customer is responsible for the cost of shipping the return item to us. Please make sure that the RA number is clearly written on the outside of the box. Packages received without an RA number will be returned to customer. If you are returning an item due to an error on our end, we would first like to apologize for the inconvenience and will reimburse you the delivery costs and shipping cost for sending the item back to us. For any other return, the customer is responsible for the original delivery costs and the return shipping expense. Shipping expenses in the case of free shipping will be calculated as shipping charges incurred by us. Once we have received and processed the return product a credit or refund will be issued within 14 days and an e-mail confirmation will be sent to the customer.

All products are subject to manufacturer’s warranty. Please contact the manufacturer directly to resolve quality issues. We are constantly reviewing this web site for accuracy and completeness. However, we will not be held responsible for any typographical or photographic errors. We reserve the right to modify the price, description and/or photograph of any item without notification. Photographs are intended to be representative and may not reflect the actual product being offered.

**If you are sent short-dated products, please contact our customer service department to make arrangements to exchange the product for one with a longer expiration date.